For information on COVID-19, Pease always check and use trusted and official sources.  please see: and

For official posters about COVID-19 in English, Irish, Chinese, French, Italian, Polish, Lithuanian, Latvian, Spanish, Portuguese and Romanian, please click here.

DLR PPN would like to ask member groups to keep in mind those people within their organisations that might find themselves with little or no assistance in terms of delivering groceries or medicine, especially the elderly, or in case members find themselves isolated. If your group is actively organising support, please feel free to let us know and we will add you to the list.

(It is important that all groups contact their insurance provider to discuss the set up of their volunteering activity and the implications of non-members volunteering).To read the Protocol for Community Groups and Volunteers in Delivering Services, please click here.

Dún Laoghaire Rathdown Volunteer Centre

Dún Laoghaire Rathdown Volunteer Centre have thousands of volunteers registered. They can help local groups to involve volunteers to help respond to the COVID-19 emergency, bearing in mind that as a community our main task is to minimise the spread of coronavirus. 

If you have never recruited volunteers with the DLR Volunteer Centre before, please register here

If you are already registered and need to recruit volunteers urgently, please click here (and let the Volunteer Centre know this role is related to COVID-19 so they can prioritise promoting the role.  They will also prioritise any related Garda vetting, if required).  If you need extra support please contact them directly and they will help however we can.  Email Claire Carroll at or phone 0879963763.  Please note the response time may be a bit slower than normal, as they respond to increased service demands and work to prioritise critical support for those at the front line of this emergency.

Covid-19 Pandmemic Unemployment Payment

For full details please click check COVID-19 Pandemic Unemployment Payment   If you voluntarily left your employment or self-employment or do not meet the above criteria, you cannot claim the COVID-19 Pandemic Unemployment Payment

Support for Elderly and Vulnerable

1. Dún Laoghaire-Rathdown Community Response Forum. We have set up a new dedicated helpline, focused specifically on ensuring that the cocooning elderly, vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuels.
This helpline can be reached at 01 271 3199. Opens 9am every day
This number is not for ordinary Council services.

2. ALONE  have launched a COVID-19 support line for older people Working in collaboration with the Department of Health and the HSE.  Contact ALONE on 0818 222 024 if you have concerns about your own wellbeing, or the wellbeing of an older person you know. Further information can be found on

3. SENIOR LINE: As the CoronaVirus seems to be a particular threat to older people, we would like to remind our members that SeniorLine has put in place a number of protocols to support many older callers from all over Ireland in terms of information. SeniorLine is a FREEPHONE service and older callers can call free between 10am and 10pm every day of the year on 1800804591. More information here.

4. Making Connections: Since 2009 Making Connections Befriending & Supports is providing volunteer support for older people experiencing loneliness or isolation in Dublin South. In the light of COVID-19, Making Connections is now offering additional support for all vulnerable older people who may need practical help. The age cohort of people they are prioritising is 80 years and older – and depending on our resources they will respond to anyone who needs help. They have identified a team of volunteers tasked to run errands, deliver groceries, pick up prescriptions, fuel, etc.  Contact 01 2951053 or 085 1111976 to request practical help from Making Connections Volunteer team. The  phoneline is now open from 8am – 8pm. Please see website here.

5. Rosemount Family Resource Centre is running a Befriending Telephone Service for the vulnerable and elderly with the assistance of an Garda Siochana. If anyone needs any assistance or shopping, please do not hesitate to call to make arrangements with them. To contact, please call 087 692 7361 or email

6. COPD: Call the COPD Adviceline if you have queries about coronavirus and your COPD – 1800 832146.

Mental Health supports and services during COVID-19

Online counselling and supports

Turn2Me: Free online counselling and online support groups for people over 18, Visit
MyMind: Online counselling service, Visit or email
Jigsaw: Mental health information and a Q&A service for young people, their parents and guardians, and those who work with young people.  Jigsaw also offer an online group chat service.Visit
Shine: Shine are currently providing remote support and an outreach service to people experiencing mental health problems and their families and supporters by phone and email. Visit or email
Bodywhys Online Support: Support for people who are affected by eating disorders including for friends and families. Online support groups are continuing as normal. Visit or email
Suicide or Survive (SOS): A series of free online wellness workshops and programmes are available from SOS, Visit Suicide or Survive for more information

Phone, email and text supports

Samaritans: Emotional support to anyone in distress or struggling to cope, Freephone 116 123 (any time, day or night), Email
Pieta House: Pieta House provides telephone and text-based support counselling for people who are suicidal or engaging in self-harm. Freephone 1800 247 247 (any time, day or night). Text HELP to 51444 (standard message rates apply). Telephone appointments will be provided to replace face to face appointments – contact your local Pieta House for details.
BeLonG To Text Support: BeLonG To provide support for lesbian, gay, bisexual, transgender, and intersex (LGBTI+) young people in Ireland
Text LGBTI+ to 086 1800 280 to can chat in confidence with a trained crisis volunteer (anytime day or night, standard SMS rates may apply)
While face to face services are closed, information, referral and advice will be provided digitally, by email, SMS, phone call or video conference
Aware Support Line: Information and support to anyone over 18 about issues relating to their own mood or the mood of a friend or family member, or who experiences depression or bipolar. Freephone Support Line 1800 80 48 48 (from 10am to 10pm every day). Support and self-care groups nationwide, are cancelled until further notice. .Life Skills Online Programme continuing as normal. Email for services information and support.
Crisis Text Line Ireland: A confidential messaging support service, Text TALK to 086 1800 280 (any time day or night, standard SMS rates may apply)
LGBT Ireland: Online support and through the helpline for LGBT+ people across Ireland. LGBT Helpline 1890 929 539 (every day)
Gender Identity Family Support Line 01 907 3707. Email for support or information while face to face services are closed. An instant messaging service is available 7 days a week, from 6:30pm to 10pm Mon – Thur, from 4pm to 10pm Fridays, and from 4pm to 6pm on Sat & Sun
Mental Health Ireland: Information and support for people who experience mental health difficulties. Information line (01) 284 1166 (from 9am to 5pm Monday to Friday) Visit or email for more information.
GROW Mental Health Recovery: Information line 1890 474 474. Visit or email for more information, or while peer support groups are postponed.
Exchange House Ireland National Traveller Mental Health Service: Telephone and online services and supports are available while face to face and group services have stopped. Call 01 8721094 (then press 1) for support, help or advice (from 9am to 5pm every day). Visit for more information

For more details on all services available from the HSE including Phone, Email and Text Supports click here.


Children and Young People under 18 years

Childline (ISPCC): Ireland’s 24-hour national listening service for young people up to the age of 18. Freephone 1800 666 666 (any time, day or night). Text 50101 (from 10am to 4pm every day). Chat online at (from 10am to 4pm every day).

Domestic Violence


Women’s Aid can help you if you are experiencing domestic violence. They give advice on how you can help yourself and others. You can also contact them 24 hours-a-day on 1800 341 900.


Amen is a service for men who are experiencing domestic violence. You can call them on 046 902 3718. Their helpline is open Monday to Friday, 9am to 5pm.

Elder Abuse

Older people who are experiencing abuse in the home can call the HSE information line on 1850 24 1850. The call line is open from Monday to Saturday, from 8am to 8pm. Learn more about how to protect yourself from elder abuse here.

Children and young people

Childline is a confidential support service for children and young people. They take calls about a wide range of difficulties, including abuse. You can contact them 24 hours-a-day on 1800 66 66 66. You can also text ‘Talk’ to 50101.